Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalized gaming experience. When you register an account, we collect personal details including your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification purposes.

Financial information such as payment card numbers, bank account details, and transaction history is collected solely to process deposits, withdrawals, and maintain accurate account records. We also automatically collect technical data including your IP address, device type, browser version, operating system, and pages visited on our site.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, verify your identity, process financial transactions, and provide customer support. We use this data to comply with legal and regulatory obligations, including age verification, anti-money laundering requirements, and responsible gaming initiatives.

With your consent, we may send promotional communications about new games, bonuses, and special offers that we believe will interest you. Technical information helps us improve website functionality, analyze player behaviour, and prevent fraudulent activity.

Sharing Your Information

We do not sell your personal information to third parties. We may share necessary data with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and marketing service providers. These companies are contractually obligated to protect your information and use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other third parties when required by applicable Canadian law or to protect the rights, property, or safety of PowerPlay Casino, our players, or the public.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enhance your browsing experience, remember your preferences, maintain your session, and deliver personalized content. These tools help us understand how players interact with our platform so we can make continuous improvements.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access specific features or affect the overall performance of the site.

Data Security

We take the protection of your personal information seriously and implement industry-standard security measures, including encryption technology, secure servers, and strict access controls. All sensitive data transmitted between your device and our systems is protected using secure socket layer (SSL) encryption.

While we strive to maintain the highest level of security, no electronic transmission or storage method can guarantee complete security. We continuously review and update our practices to address emerging threats and protect your information to the best of our ability.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support.

To exercise these rights, simply reach out to our support team. We will respond to your request promptly and in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may revise this policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy regularly so you remain informed about how we protect your information.

Significant changes that materially affect your rights will be communicated directly through email or prominent notices on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our customer support team through the live chat feature or email address provided on our website. We are happy to assist and address any matters promptly.