Terms and Conditions
By accessing or using the gaming services available at PowerPlay Casino, you agree to be bound by the rules and conditions set out in this document. Please read them carefully, as they form a binding legal agreement between you and the operator.
Introduction to Terms
These Terms and Conditions explain the rules that apply when you visit or play at our online casino. They cover account creation, how games are offered, financial transactions, responsible play, and the rights and responsibilities of both players and the operator. By creating an account or placing any bets, you confirm that you have read, understood, and accepted these terms in their entirety.
Account Registration and Eligibility
To open an account you must be a resident of Canada and at least the legal age of majority in your province or territory. You may only hold one account with us. All information provided during registration must be accurate and complete. We reserve the right to verify your identity at any time and may request additional documentation before allowing deposits or withdrawals.
If we discover that an account was created with false information or by someone who is not eligible, we may close the account and void any winnings. You must keep your login details confidential and notify us immediately if you suspect unauthorized use of your account.
Using Our Services
Our platform offers a variety of casino games for entertainment purposes only. All games are operated under random number generators that have been independently tested. You agree to use the services only for lawful purposes and in a manner consistent with these terms.
Any attempt to manipulate games, use automated software, or engage in unfair practices will result in immediate account suspension and possible forfeiture of funds. We also prohibit the use of our services if you are located in a jurisdiction where online gambling is illegal.
Bonuses and Promotions
From time to time we offer bonuses, free spins, and other promotional offers. Each promotion comes with its own set of rules regarding wagering requirements, eligible games, time limits, and maximum withdrawal amounts. You must read and accept the specific terms of any offer before participating.
Attempting to abuse bonus offers, including by creating multiple accounts or using dishonest practices, may lead to the bonus and any associated winnings being removed. All promotional offers are subject to change or withdrawal without notice.
Deposits and Withdrawals
You may only use payment methods that are registered in your own name. We do not accept third-party deposits. Funds deposited into your account are held securely and may only be used for placing bets on our platform.
Withdrawal requests are processed after successful identity verification. Processing times vary depending on the payment method chosen and the completeness of your verification documents. We may apply reasonable limits on the frequency and amount of withdrawals for security and regulatory reasons.
Responsible Gaming
We are committed to promoting responsible gambling. Tools are available to help you manage your play, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel your gambling is becoming problematic, you are encouraged to use these tools or contact our customer support team for guidance.
Self-exclusion is taken seriously. During any self-exclusion period you will not be able to open or use your account, and we will take reasonable steps to prevent you from accessing our services.
Prohibited Activities
Certain activities are not permitted on our platform. These include, but are not limited to, fraudulent behaviour, money laundering, collusion with other players, chargeback abuse, and offensive or abusive language toward staff or other customers. Any violation may result in account closure, forfeiture of funds, and reporting to appropriate authorities where required.
Limitation of Liability
While we strive to provide uninterrupted and error-free service, we cannot guarantee that our website or games will always be available or free from technical issues. We are not liable for any losses caused by technical failures, communication problems, or events beyond our reasonable control.
Our total liability to you shall not exceed the amount you have wagered in the preceding twelve months. We are not responsible for any indirect, consequential, or punitive damages.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or industry standards. The updated version will be posted on this page and the date of the last revision will be shown at the bottom. Continued use of our services after changes have been posted constitutes your acceptance of the revised terms.
It is your responsibility to review this page regularly for updates. If you do not agree with any changes, you should stop using the platform and close your account.
Last updated: June 2025